flying blue可以给家人出票吗

今天家人出差 看蓝翔还有南航票就mr转了15k给她出 结果五分钟后收到邮件:
The information you have provided for your booking reference does not allow us to maintain the issue of this booking. The travel documents have been cancelled.

打了蓝翔电话 让给审计部门发邮件。同时我的蓝翔里程也没还给我 这种情况还能要回里程吗?